Purpose

This document details audit procedures to uphold operational standards, ensuring high-quality food and service that represents the brand for customer retention and loyalty.

Objectives

• Observe employees and customers within the restaurant
• Check for brand alignment
• Ensure that the restaurant is in compliance with various measures
• Document audit findings in a report

Procedure

Employee Observations

1. Greet the store manager and staff to set a positive tone for the audit.

2. Conduct a preliminary visual audit of the restaurant to confirm the cleanliness and organization of the exterior and entrance area.

3. Engage with front-line staff to gauge their knowledge of current promotions, new menu items, and any special offerings.

<aside> 💡 Ensure that all employees are in their proper uniform with name tags, hats, and aprons.

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An example of an employee in full uniform

4. Ask managers about ongoing employee training programs and assess staff knowledge of safety, customer service, and operational procedures.

5. Inspect the overall cleanliness of food preparation areas, storage, and dining spaces.

6. Observe staff interactions with customers, evaluating service speed, courtesy, and accuracy.

7. Collect feedback from customers, if possible, and address any immediate concerns.

8. Review feedback from recent mystery shopper visits and discuss areas of improvement with the store manager and staff.

Brand checks

8. Confirm that the menu items available match the approved menu, including pricing and promotional items.